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We read everything and reply as quickly as we can.
Support & product questions
Something not compiling, a feature question, or feedback on the editor? Include the project or error message if you can — it shortens the round-trip.
Billing & plans
Questions about Free vs Pro, student and academic discounts, or invoices. Mention the email address on the account.
Security & privacy
Vulnerability reports and privacy questions are read with priority. The compliance page documents our posture in detail.
Institutions & teams
Procurement questions, institutional pricing, and compliance reviews — the trust pages linked below cover most standard questionnaires.